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172
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PVLDB
2008
15 years 6 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
190
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PVLDB
2010
15 years 5 months ago
2010
Large text corpora with news, customer mail and reports, or Web 2.0 contributions offer a great potential for enhancing business-intelligence applications. We propose a framework ...
277
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JCIT
2010
15 years 1 months ago
2010
The use of geographic data through Web services shows the geospatial Web Services (GWS). A growing number of GWS designed to interoperate spatial information over the network have...
173
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TSP
2011
15 years 1 months ago
2011
—Ranking data is a type of data obtained in some elections, in customer surveys, as well as from web search results. Such data may be considered as a type of signal defined on t...
243
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HT
2011
ACM
14 years 10 months ago
2011
ACM
Personalized search and browsing is increasingly vital especially for enterprises to able to reach their customers. Key challenge in supporting personalization is the need for ric...