This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
In today’s computing environment, unauthorized accesses and misuse of critical data can be catastrophic to personal users, businesses, emergency services, and even national defe...
Jianfeng Peng, Chuan Feng, Haiyan Qiao, Jerzy W. R...
: The traditional transportation information inquiry mainly uses key words based on the text, and the service the inquiry system provided is onefold and only aims at one transporti...
Complex Event Processing is an important technology for information systems with a broad application space ranging from supply chain management, systems monitoring, and stock mark...
Abstract. In this paper, we present a framework for managing heterogeneous, multimodal digitized music collections containing visual music representations (scanned sheet music) as ...
Frank Kurth, David Damm, Christian Fremerey, Meina...