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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
ECBS
2007
IEEE
118views Hardware» more  ECBS 2007»
15 years 8 months ago
An Event-Driven Architecture for Fine Grained Intrusion Detection and Attack Aftermath Mitigation
In today’s computing environment, unauthorized accesses and misuse of critical data can be catastrophic to personal users, businesses, emergency services, and even national defe...
Jianfeng Peng, Chuan Feng, Haiyan Qiao, Jerzy W. R...
CSSE
2008
IEEE
15 years 8 months ago
The Design and Implementation of Ontology and Rules Based Knowledge Base for Transportation
: The traditional transportation information inquiry mainly uses key words based on the text, and the service the inquiry system provided is onefold and only aims at one transporti...
Gang Cheng, Qingyun Du, Hongli Ma
DEBS
2008
ACM
15 years 8 months ago
Relative temporal constraints in the Rete algorithm for complex event detection
Complex Event Processing is an important technology for information systems with a broad application space ranging from supply chain management, systems monitoring, and stock mark...
Karen Walzer, Tino Breddin, Matthias Groch
ERCIMDL
2008
Springer
139views Education» more  ERCIMDL 2008»
15 years 8 months ago
A Framework for Managing Multimodal Digitized Music Collections
Abstract. In this paper, we present a framework for managing heterogeneous, multimodal digitized music collections containing visual music representations (scanned sheet music) as ...
Frank Kurth, David Damm, Christian Fremerey, Meina...
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