Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
This paper discusses some preliminary results of the author's on-going research into the representation of product function information for integrated knowledge-based environ...
The cost of deploying a ubiquitous system to enhance a physical environment is likely to be considerable. The success of its deployment is highly dependent on its context: the phy...
Enterprise modeling is a daunting task to be carried out from a single perspective. A challenge to this whole complexity is conflicting descriptions given by different actors when ...
In this paper we discuss the important practical problem of customer wallet estimation, i.e., estimation of potential spending by customers (rather than their expected spending). ...
Claudia Perlich, Saharon Rosset, Richard D. Lawren...