This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implicat...
Kate Ehrlich, Ching-Yung Lin, Vicky Griffiths-Fish...
Most empirical studies of peer production have focused on the final products of these efforts (such as software in Free/Open Source projects), but there are also many other knowle...
Margaret S. Elliott, Mark S. Ackerman, Walt Scacch...
Wikipedia's brilliance and curse is that any user can edit any of the encyclopedia entries. We introduce the notion of the impact of an edit, measured by the number of times ...
Reid Priedhorsky, Jilin Chen, Shyong K. Lam, Kathe...
Abstract-- In this paper we discuss the exploitation of aggregated mobility patterns and physical proximity of nodes in a so-called ambient network, i.e., a wireless network with h...
Leonardo Badia, Nicola Bui, Marco Miozzo, Michele ...