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CSCW
2006
ACM
16 years 14 days ago
Leveraging digital backchannels to enhance user experience in electronically mediated communication
Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and ...
Wendy A. Kellogg, Thomas Erickson, Tracee Vetting ...
CSCW
2006
ACM
16 years 14 days ago
Identification of coordination requirements: implications for the Design of collaboration and awareness tools
Task dependencies drive the need to coordinate work activities. We describe a technique for using automatically generated archival data to compute coordination requirements, i.e.,...
Marcelo Cataldo, Patrick Wagstrom, James D. Herbsl...
CSCW
2006
ACM
16 years 14 days ago
The practical indispensability of articulation work to immediate and remote help-giving
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
ATAL
2005
Springer
16 years 2 days ago
Formalising trust for online communities
Provision of services within a virtual framework for resource sharing across institutional boundaries has become an active research area. Many such services encode access to compu...
Ali Shaikh Ali, Omer F. Rana
CSCW
2004
ACM
15 years 12 months ago
QnA: augmenting an instant messaging client to balance user responsiveness and performance
The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are p...
Daniel Avrahami, Scott E. Hudson