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EUROMICRO
2007
IEEE
16 years 21 days ago
Component-Based and Service-Oriented Software Engineering: Key Concepts and Principles
Component-based software engineering (CBSE) and service-oriented software engineering (SOSE) are two of the most dominant engineering paradigms in current software community and i...
Hongyu Pei Breivold, Magnus Larsson
MANSCI
2008
62views more  MANSCI 2008»
15 years 6 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen
GRAPHITE
2006
ACM
16 years 10 days ago
Methodologies for immersive robot programming in an augmented reality environment
—Advancements in robotics have gained much momentum in recent years. Industrial robotic systems are increasingly being used outside the factory floor, evident by the growing pres...
Soh-Khim Ong, J. W. S. Chong, Andrew Y. C. Nee
MOBICOM
2005
ACM
15 years 12 months ago
MoB: a mobile bazaar for wide-area wireless services
We introduce MoB, an infrastructure for collaborative wide-area wireless data services. MoB proposes to change the current model of data services in the following fundamental ways...
Rajiv Chakravorty, Sulabh Agarwal, Suman Banerjee,...
IJESMA
2010
136views more  IJESMA 2010»
15 years 3 months ago
Understanding Shared Services: An Exploration of the IS Literature
In a competitive environment, companies continuously innovate to offer superior services at lower costs. `Shared services' have been extensively adopted in practice as one me...
Suraya Miskon, Wasana Bandara, Erwin Fielt, Guy G....