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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
CIVR
2008
Springer
138views Image Analysis» more  CIVR 2008»
15 years 8 months ago
Visual islands: intuitive browsing of visual search results
The amount of available digital multimedia has seen exponential growth in recent years. While advances have been made in the indexing and searching of images and videos, less focu...
Eric Zavesky, Shih-Fu Chang, Cheng-Chih Yang
ESWS
2008
Springer
15 years 8 months ago
Hybrid Search: Effectively Combining Keywords and Semantic Searches
This paper describes hybrid search, a search method supporting both document and knowledge retrieval via the flexible combination of ontologybased search and keyword-based matching...
Ravish Bhagdev, Sam Chapman, Fabio Ciravegna, Vita...
LREC
2010
156views Education» more  LREC 2010»
15 years 8 months ago
Estimation Method of User Satisfaction Using N-gram-based Dialog History Model for Spoken Dialog System
In this paper, we propose an estimation method of user satisfaction for a spoken dialog system using an N-gram-based dialog history model. We have collected a large amount of spok...
Sunao Hara, Norihide Kitaoka, Kazuya Takeda
HCI
2007
15 years 8 months ago
Everyday Storytelling: Supporting the Mediated Expression of Online Personal Testimony
Personal stories make our everyday experiences memorable over time. This paper presents ‘Everyday Mediated Storytelling’, a model of the casual storyteller’s process of captu...
Aisling Kelliher, Glorianna Davenport