This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The amount of available digital multimedia has seen exponential growth in recent years. While advances have been made in the indexing and searching of images and videos, less focu...
This paper describes hybrid search, a search method supporting both document and knowledge retrieval via the flexible combination of ontologybased search and keyword-based matching...
Ravish Bhagdev, Sam Chapman, Fabio Ciravegna, Vita...
In this paper, we propose an estimation method of user satisfaction for a spoken dialog system using an N-gram-based dialog history model. We have collected a large amount of spok...
Personal stories make our everyday experiences memorable over time. This paper presents ‘Everyday Mediated Storytelling’, a model of the casual storyteller’s process of captu...