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147
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CHI
2011
ACM
14 years 10 months ago
2011
ACM
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
170
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WWW
2008
ACM
16 years 7 months ago
2008
ACM
Typical web sessions can be hijacked easily by a network eavesdropper in attacks that have come to be designated "sidejacking." The rise of ubiquitous wireless networks,...
186
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WWW
2007
ACM
16 years 7 months ago
2007
ACM
We investigate the effect of search engine brand (i.e., the identifying name or logo that distinguishes a product from its competitors) on evaluation of system performance. This r...
150
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WWW
2007
ACM
16 years 7 months ago
2007
ACM
Combining data and code from third-party sources has enabled a new wave of web mashups that add creativity and functionality to web applications. However, browsers are poorly desi...
151
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CHI
2006
ACM
16 years 7 months ago
2006
ACM
One of the important challenges faced by designers of online communities is eliciting sufficent contributions from community members. Users in online communities may have difficul...