Despite the availability of awareness servers and casual interaction systems, distributed groups still cannot maintain artifact awareness – the easy awareness of the documents, ...
This paper presents two case studies of informal group communication using multimedia conferencing that supports various media including video, audio and chat. The studies provide...
In this paper, we describe a range of audio problems that impact the effectiveness of audio conferences and detail the solutions we have devised to address these problems. We cond...
Nicole Yankelovich, Jonathan Kaplan, Joe Provino, ...
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
Software development tools primarily focus on supporting the technical work. Yet no matter the tools employed, the process followed, or the size of the team, important aspects of ...
Christine A. Halverson, Jason B. Ellis, Catalina D...