This paper presents a research project on the design of a cross-channel information management tool for knowledge workers: we focus on IT services professionals in a large enterpr...
Conventionally, most network protocols assume that the network entities who participate in the network activities will always behave as instructed. However, in practice, most netwo...
Weizhao Wang, Xiang-Yang Li, Yu Wang 0003, Zheng S...
—We describe and analyze the process of requirements development in scenario-based design through consideration of a case study. In our project, a group of teachers and system de...
John M. Carroll, Mary Beth Rosson, George Chin Jr....
Synchronous groupware depends on the assumption that people are fully connected to the others in the group, but there are many situations (network delay, network outage, or explic...
Carl Gutwin, T. C. Nicholas Graham, Christopher Wo...
In an online experiment, I apply theory from psychology and communications to find out whether group information management tasks are governed by the same communication processes...