Most quality and software process improvement frameworks emphasize written (i.e. formal) documentation to convey recommended work practices. However, there is considerable skeptic...
We investigate the effect of search engine brand (i.e., the identifying name or logo that distinguishes a product from its competitors) on evaluation of system performance. This r...
WS-* specifications cover a variety of issues ranging from security and reliability to transaction support in web services. However, these specifications do not address web servic...
We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set ...
A. J. Bernheim Brush, Xiaoqing Wang, Tammara Combs...
This paper presents a descriptive account of the social practices surrounding the iTunes music sharing of 13 participants in one organizational setting. Specifically, we character...
Amy Voida, Rebecca E. Grinter, Nicolas Ducheneaut,...