As new mobile communication technologies are becoming broadly available, there is urgent pressure to populate them with services that provide returns for the huge investements mad...
The main barriers to the level of electronic data interchange required to seamlessly integrate services offered by legacy systems in an Internet environment are the need for appli...
G. M. Bryan, Joanne M. Curry, Carolyn McGregor, D....
We exploit the recently proposed Concept Abduction inference service in Description Logics to solve Concept Covering problems. We propose a framework and polynomial greedy algorit...
Tommaso Di Noia, Eugenio Di Sciascio, Francesco M....
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email a...
Jaap Gordijn, Sybren de Kinderen, Vincent Pijpers,...