Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
This paper reports the findings of an in-depth case study of implementing Enterprise Resource Planning Systems (ERP) in a long-established multinational company within the telecom...
Abstract. This paper studies the gaps that exist between cryptography as studied in theory, as defined in standards, as implemented by software engineers, and as actually consumed ...
Software Product Line (SPL) engineering allows designers to reason about an entire family of software applications, instead of a single product, with a strategic importance for the...
Mauro Caporuscio, Henry Muccini, Patrizio Pellicci...
Do the design requirements of a knowledge management system change over time? If so, how do these changes affect the users of the system? In this paper we explore the case of pate...