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ICIS
2000
15 years 8 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
ICIS
2000
15 years 8 months ago
Trading partner trust in electronic commerce participation
The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintain...
Pauline Ratnasingham, Kuldeep Kumar
IQ
2000
15 years 8 months ago
Improving Information Quality in Loan Approval Processes for Fair Lending and Fair Pricing
: Current banking data management on loan approval processes has great room for improvements of information quality and prevention of data problems in general, but especially with ...
M. Cary Collins, Frank M. Guess
ICIS
1997
15 years 8 months ago
Selling in the era of the "Net": integration of electronic commerce in small firms
This paper reports on a research study concerning the integration of electronic commerce (EC) into the pre-sales business processes of small firms. By means of a field survey, 17 ...
William J. Kettinger, Gary Hackbarth
ICIS
1997
15 years 8 months ago
Evolution of a virtual community: understanding design issues through a longitudinal study
Although the potential impacts of virtual communities have been widely recognized in business and academia, little research has been done to provide guidelines for design of such ...
Arvind Malhotra, Sanjay Gosain, Alexander Hars