Nowadays, all kinds of information systems store detailed information in logs. Examples of such systems include classical workflow management systems (Staffware), ERP systems (SAP)...
Wil M. P. van der Aalst, Boudewijn F. van Dongen, ...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Data mining mechanisms have widely been applied in various businesses and manufacturing companies across many industry sectors. Sharing data or sharing mined rules has become a tr...
: Over the last few years, several nations around the world have set up Grids to share resources such as computers, data, and instruments to enable collaborative science, engineeri...
whose titles and abstracts sound very interesting, the pile of unread reports continues to grow on the table in my office." (How quaint the terminology: mail and electronic me...