Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
—Current architectures for systems integration provide means for forming agile business processes by manually or dynamically configuring the components. However, a major challeng...
Service orientation is one of the solutions for achieving agile enterprises, that helps make an alignment between business and information technology. By the influx of service ori...
Policy-based management (PBM) aims to provide flexibility in the management of resources so as to readily reflect changing business goals. However, as organizations increasingly u...
Web Services-based business processes spread over the boundaries of companies, requiring the integration of customers, suppliers and partners to achieve inter-organizational busine...