—As e-Business and e-Commerce applications are increasingly exposed to a variety of information security threats, corporate decision makers are increasingly forced to pay attenti...
As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current ...
Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
Karim Djemame, Iain Gourlay, James Padgett, Georg ...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Abstract. Trust is important wherever agents must interact. We consider the important case of interactions in electronic communities, where the agents assist and represent principa...