Work in today's economic organisations is either performed through the execution of continuous operations or through the implementation of one-off projects; hence one can dis...
An enterprise architecture (EA) identifies the main components of the organization, its information systems, the ways in which these components work together in order to achieve d...
Stephen H. Kaisler, Frank Armour, Michael Valivull...
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
One of the most prominent issues involved in incremental software development is to decide upon the most appropriate software release plans taking into account all explicit and imp...