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ECIS
2001
15 years 8 months ago
The Virtual Consortium: Processes and Systems in the Construction Sector
Work in today's economic organisations is either performed through the execution of continuous operations or through the implementation of one-off projects; hence one can dis...
Christos Halaris, Georgia Bafoutsou, Giorgos Papav...
HICSS
2005
IEEE
123views Biometrics» more  HICSS 2005»
16 years 11 days ago
Enterprise Architecting: Critical Problems
An enterprise architecture (EA) identifies the main components of the organization, its information systems, the ways in which these components work together in order to achieve d...
Stephen H. Kaisler, Frank Armour, Michael Valivull...
BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 10 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
IEEESCC
2009
IEEE
16 years 1 months ago
Managing Faults in the Service Delivery Process of Service Provider Coalitions
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
Patricia Marcu, Larisa Shwartz, Genady Grabarnik, ...
PROFES
2004
Springer
16 years 3 days ago
Intelligent Support for Software Release Planning
One of the most prominent issues involved in incremental software development is to decide upon the most appropriate software release plans taking into account all explicit and imp...
Amandeep, Günther Ruhe, Mark Stanford