In the online world every person has to hold a number of different data sets so as to be able to have access to various e-services and take part in specific economical and social ...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
In business processes, knowledge-intensive tasks are ones in which the people performing such tasks are involved in a fair degree of uncertainty. These people are required to appl...
Research in the domain of Workflow Management focuses increasingly on service orchestrations. Often the fact is neglected that a huge part of the activities of business processes a...
Service-Oriented Computing (SOC) and Web Services (WS) provide a flexible computing platform for electronic business and commerce. Introducing policy-based computing to service-or...