Software engineering focuses on producing quality software products through quality processes. The attention to processes dates back to the early 70’s, when software engineers r...
There is a growing interest in empirical study in software engineering, both for validating mature technologies and for guiding improvements of less-mature technologies. This pape...
: The quality of business software is more and more becoming a competitive factor. As complete testing is impossible, testers have to make decisions, e.g. to choose which parts of ...
The subject of this demonstration is natural language interaction, focusing on adaptivity and profiling of the dialogue management and the generated output (text and speech). Thes...
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...