In commercial spoken dialog systems, call flows are built by call flow designers implementing a predefined business logic. While it may appear obvious from this logic how the c...
David Suendermann, Jackson Liscombe, Roberto Piera...
The effort in software process support has focused so far on modeling and enacting processes. A certain amount of work has been done, but little has reached a satisfactory level o...
Agile project management with Scrum derives from best business practices in companies like Fuji-Xerox, Honda, Canon, and Toyota. Toyota routinely achieves four times the productiv...
Jeff Sutherland, Anton Viktorov, Jack Blount, Niko...
Abstract. In industry, many business processes are modelled and stored in Enterprise Information Systems (EIS). Tools supporting the verification and validation of business process...
Ivo Raedts, Marija Petkovic, Yaroslav S. Usenko, J...
The so called "productivity paradox" associated with information technology remains the focus of active research in information systems. One explanation involves the dea...