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ICEXSS
2010
15 years 1 months ago
Towards a Model for Measuring Customer Intimacy in B2B Services
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
François Habryn, Benjamin Blau, Gerhard Sat...
ILP
2007
Springer
16 years 14 days ago
Applying Inductive Logic Programming to Process Mining
The management of business processes has recently received a lot of attention. One of the most interesting problems is the description of a process model in a language that allows ...
Evelina Lamma, Paola Mello, Fabrizio Riguzzi, Serg...
ICMB
2007
IEEE
144views Business» more  ICMB 2007»
15 years 10 months ago
Augmented Reality 3D Interactive Advertisements on Smartphones
Whilst Augmented Reality (AR) has been a prevalent research topic it has proved difficulty to implement and apply in commercial situations as it generally requires complex and exp...
Fadi Chehimi, Paul Coulton, Reuben Edwards
HICSS
2009
IEEE
161views Biometrics» more  HICSS 2009»
15 years 10 months ago
Configurative Service Engineering - A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenanc
Recently, service orientation has increasingly been debated both in research and practice. While researchers postulate a paradigm shift towards services as the basic unit of excha...
Jörg Becker, Daniel Beverungen, Ralf Knackste...
HICSS
2002
IEEE
91views Biometrics» more  HICSS 2002»
15 years 11 months ago
The Planet Method for Designing Relationships in B2B E-commerce
Business to Business (B2B) relationships in Ecommerce are becoming increasingly important. However, there is little guidance available for managers about how relationships should ...
Alistair G. Sutcliffe, Norma Lammont