: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Crowdsourcing is an effective tool to solve hard tasks. By bringing 100,000s of people to work on simple tasks that only humans can do, we can go far beyond traditional models of ...
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
Probabilistic mixture models are used for a broad range of data analysis tasks such as clustering, classification, predictive modeling, etc. Due to their inherent probabilistic na...