We present a corpus-based approach for the automation of help-desk responses to users’ email requests. Automation is performed on the basis of the similarity between a request a...
Many software applications consist of a number of interdependent steps and are executed under the supervision of a human administrator or operator. The administrator responds to e...
Policy-based automation is emerging as a viable approach to IT systems management, codifying high-level business goals into executable specifications for governing IT operations. ...
Eser Kandogan, John H. Bailey, Paul P. Maglio, Ebe...
In this paper we report ongoing work in the development of diagram interpretation and assessment applied to entity-relationship diagrams (ERDs). We report on our development of an...
We report a novel method for logging and annotating video footage specifically for professional post-production and archivist end users. SALSA – Semi-Automated Logging with Sema...