This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-...
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
As the personal computer becomes a more integral part of the faculty member’s job, the increasing level of day-to-day computer support - often without increases in full-time sta...
We consider a problem which was stated in a request for comments made by NIST in the FIPS97 document. The question is the following: Can we have a digital signature public key infr...