As technology permeates more aspects of our everyday lives, greater demands are placed on information technology personnel. Lehigh University computing consultants have found thei...
As the Internet and enterprise wide distributed systems become more prevalent in business IT systems, numerous advanced COTS (commercial off-the-shelf) middleware technologies hav...
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Recent advances in touch screen technology have increased the prevalence of touch screens and have prompted a wave of new touch screen-based devices. However, touch screens are st...
Shaun K. Kane, Jeffrey P. Bigham, Jacob O. Wobbroc...