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SIGUCCS
2006
ACM
16 years 14 days ago
Because we have better things to do: automating common support tasks
As technology permeates more aspects of our everyday lives, greater demands are placed on information technology personnel. Lehigh University computing consultants have found thei...
Keith B. Erekson, Stephen G. Lewis
ACSC
2003
IEEE
15 years 11 months ago
Comparing Industry Benchmarks for J2EE Application Server : IBM's Trade2 vs Sun's ECperf
As the Internet and enterprise wide distributed systems become more prevalent in business IT systems, numerous advanced COTS (commercial off-the-shelf) middleware technologies hav...
Yan Zhang, Anna Liu, Wei Qu
SIGUCCS
2009
ACM
15 years 11 months ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
SIGUCCS
2000
ACM
15 years 11 months ago
Three Years in the Solution Center
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Frank Poduska
ASSETS
2008
ACM
15 years 7 months ago
Slide rule: making mobile touch screens accessible to blind people using multi-touch interaction techniques
Recent advances in touch screen technology have increased the prevalence of touch screens and have prompted a wave of new touch screen-based devices. However, touch screens are st...
Shaun K. Kane, Jeffrey P. Bigham, Jacob O. Wobbroc...