Services can be characterized as activities in which providers and customers co-create value. The need for a tight collaboration between providers and customers is thus an importa...
Abstract. Service Level Agreements (SLA) are needed to allow business interactions to rely on Internet services. Service Level Objectives (SLO) specify the committed performance le...
MusicAustralia is a national music discovery service, developed by the National Library of Australia and ScreenSound Australia, National Film and Sound Archive. The service aims t...
Advances in sensor networking and location tracking technology enable location-based applications but they also create significant privacy risks. Privacy is typically addressed t...
Marco Gruteser, Graham Schelle, Ashish Jain, Richa...
This paper shows how some of the TINA principles used in the development of Service Management techniques for the Broadband ISDN may be applied to the management of Internet Servic...
Quincy Cabell, Peter T. Kirstein, Theodore Pagtzis...