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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
APVIS
2007
15 years 8 months ago
Using eye tracking to investigate graph layout effects
Graphs are typically visualized as node-link diagrams. Although there is a fair amount of research focusing on crossing minimization to improve readability, little attention has b...
Weidong Huang
COLING
2008
15 years 8 months ago
Extractive Summarization Using Supervised and Semi-Supervised Learning
It is difficult to identify sentence importance from a single point of view. In this paper, we propose a learning-based approach to combine various sentence features. They are cat...
Kam-Fai Wong, Mingli Wu, Wenjie Li
BCSHCI
2009
15 years 7 months ago
Using technologies to support reminiscence
This paper is about the evolution of a system prototype called Pensieve whose goal is to support people's reminiscing practices. A number of technologies exist to manage memo...
Dan Cosley, Kathy Akey, Brian Alson, Jonathan Baxt...
ACCV
2010
Springer
15 years 1 months ago
Indoor Scene Classification Using Combined 3D and Gist Features
Abstract. Scene categorization is an important mechanism for providing high-level context which can guide methods for a more detailed analysis of scenes. State-of-the-art technique...
Agnes Swadzba, Sven Wachsmuth