This paper explores search behavior of online shoppers. Information economics literature suggests that search cost in electronic markets has essentially been reduced to zero as co...
The paper presents a novel technique for the exploration of an information space where elements are associated with a taxonomy and where each element has an associated attribute v...
: Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is cruci...
Bela Mutschler, Johannes Bumiller, Manfred Reicher...
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
In today's world with companies operating in a global business environment. Most enterprises, and especially the SMEs, lack the necessary business culture, technical and non-t...