Implementations of computer systems comprise many layers and employ a variety of programming languages. Building such systems requires support of an often complex, accompanying too...
Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems. Th...
Service-Oriented Architecture (SOA) is an application framework used for creating complex enterprise systems by integrating distributed services. The SOA standards are primarily f...
One of the key challenges to health care access in Canadian hospitals is growing overcrowding of the Emergency Departments (EDs), leading to the medical personnel overload, and th...
Nancy Khurma, Gheorghe M. Bacioiu, Zbigniew J. Pas...
We address two problems in the field of automatic optimization of dialogue strategies: learning effective dialogue strategies when no initial data or system exists, and evaluating...