Working as a usability professional in the open source arena is a challenging task. The decentralized and engineering-driven approach of open source projects can be at odds with c...
This paper presents ethnographic fieldwork on Friendster, an online dating site utilizing social networks to encourage friend-of-friend connections. I discuss how Friendster appli...
The term immersion is widely used to describe games but it is not clear what immersion is or indeed if people are using the same word consistently. This paper describes work done ...
Structured Problem Report Formats have been key to improving the assessment of usability methods. Once extended to record analysts' rationales, they not only reveal analyst b...
User-driven innovation regards users as a resource in the innovation process. Taking prototypes of novel technology as a starting point, a dialogue with users becomes a springboar...