The issue of building a Process Support System Environment (PSSE), or a family of PSEE, to make them interoperate or to use them to pilot applications or services requires new solu...
Jacky Estublier, Jorge Villalobos, Anh-Tuyet Le, S...
In global software development (GSD) projects, distributed teams collaborate to deliver high-quality software. Project managers need to control these development projects, which in...
The changing needs of healthcare provision around the world are forcing service designers and decision makers to adopt new tools in design and evaluation of processes. Apart from ...
IT service requirements offer a seemingly classic Requirements Engineering (RE) problem. But, when attempting to solve it with RE methods, we are faced with difficulties. RE metho...
Gil Regev, Olivier Hayard, Donald C. Gause, Alain ...
Our Distributed Telecommunication Management System (DTMS) uses an object-oriented model to describe the networked Voice Communication System (VCS) to be managed. In order to allo...