Abstract. For several reasons enterprises are frequently subject to organizational change. Respective adaptations may concern business processes, but also other components of an en...
Enterprise Resource Planning (ERP) systems have become essential in industry, yet the potential value created through system use can be illusive due to poor usability. Extensive in...
Tamara Babaian, Wendy T. Lucas, Jennifer Xu, Heikk...
—Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuse...
Zhongtang Cai, Yuan Chen, Vibhore Kumar, Dejan S. ...
Currently, clinical information is stored in all kinds of proprietary formats through a multitude of medical information systems available on the market. This results in a severe ...
Service Science is a new term for a new paradigm which aims at the solution of an obvious problem: How to make the increasing fusion of business and IT successful in a dynamically ...
Konrad Pfadenhauer, Burkhard Kittl, Schahram Dustd...