Service-based IT infrastructures serve many different business processes on a shared infrastructure in parallel. The automated request execution on the interconnected software com...
The migration of the Internet from classic computer communication to a platform for multimedia applications with real-time communication requires end-to-end improvements of the ne...
Microsoft Windows 2000 represents a major change in desktop and network operating systems. This latest Windows operating system includes many new features and technologies that wi...
Scenarios are narratives that illustrate future possibilities, such as proposed systems or plans, and help policy makers and designers choose among alternative courses of action. ...
This paper considers the problem of computer user support and workplace learning in general. Theoretically our work is influenced by ideas on knowledge management, expertise netwo...