An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Topic hierarchies are very useful for managing, searching and browsing large repositories of text documents. The hierarchical clustering methods are used to support the constructi...
In the last years the user information seeking process on the Web has shifted from document search to object search. Hence, the answers provided by Web search engines cannot consis...
This document collects together reports of the sessions from the 2010 ACM SIGCOMM Conference, the annual conference of the ACM Special Interest Group on Data Communication (SIGCOM...
The impact of non-functional requirements (NFRs) over software systems has been widely documented. Consequently, cost-effective software production method shall provide means to in...