Software maintenance is a highly collaborative activity whose social context is rarely addressed. To explore this context, we conducted an ethnographic study at a large technology...
This paper reports on the first results of the DOBES project ‘Towards a multimedia dictionary of the Marquesan and Tuamotuan languages of French Polynesia’. Within the framewo...
Gaby Cablitz, Jacquelijn Ringersma, Marc Kemps-Sni...
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
Agile software development solutions are targeted at enhancing work at project level. Little is yet known about the relationship between agile projects and organizational capabili...
Today’s email clients were designed for yesterday’s email. Originally, email was merely a communication medium. Today, people engage in a variety of complex behaviours using e...