As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Conversational recommender systems have been introduced in Travel and Tourism applications in order to support interactive dialogues which assist users in acquiring their goals, e...
Tariq Mahmood, Francesco Ricci, Adriano Venturini,...
Although anticipation is an important part of creating believable behaviour, it has had but a secondary role in the field of life-like characters. In this paper, we show how a sim...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Groupware is often used in distributed organizations to support communication and coordination. Managers direct resources and set up goals for the deployment of groupware. It is h...