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HICSS
2007
IEEE
165views Biometrics» more  HICSS 2007»
15 years 9 months ago
A Study on Developing CRM Scorecard
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Hyung-Su Kim, Young-Gul Kim
ENTER
2008
Springer
15 years 9 months ago
Adaptive Recommender Systems for Travel Planning
Conversational recommender systems have been introduced in Travel and Tourism applications in order to support interactive dialogues which assist users in acquiring their goals, e...
Tariq Mahmood, Francesco Ricci, Adriano Venturini,...
AAAI
2006
15 years 8 months ago
Using Anticipation to Create Believable Behaviour
Although anticipation is an important part of creating believable behaviour, it has had but a secondary role in the field of life-like characters. In this paper, we show how a sim...
Carlos Martinho, Ana Paiva
ECIS
2004
15 years 8 months ago
Business alignment in the CRM domain: predicting CRM performance
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Ronald Batenburg, Johan Versendaal
ECIS
2003
15 years 8 months ago
Conditions for change related to groupware in a distributed organization - a case study
Groupware is often used in distributed organizations to support communication and coordination. Managers direct resources and set up goals for the deployment of groupware. It is h...
Jesper Simonsen, Jens Kaaber Pors