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DSOM
2008
Springer
15 years 8 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
ECIS
2001
15 years 8 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
215
Voted
PLDI
2006
ACM
16 years 23 days ago
Specifying distributed trust management in LolliMon
We propose the monadic linear logic programming language LolliMon as a new foundation for the specification of distributed trust management systems, particularly the RT framework...
Jeff Polakow, Christian Skalka
EGC
2005
Springer
16 years 10 days ago
The Gridkit Distributed Resource Management Framework
Traditionally, distributed resource management/ scheduling systems for the Grid (e.g. Globus/ GRAM/ Condor-G) have tended to deal with coarsegrained and concrete resource types (e....
Wei Cai, Geoff Coulson, Paul Grace, Gordon S. Blai...
WETICE
1999
IEEE
15 years 11 months ago
Replacing Copies with Connections: Managing Software across the Virtual Organization
The Internet, the World Wide Web, JavaTM technology, and software components are changing the software business. Activities traditionally constrained by the need for intense infor...
Tobias Murer, Michael L. Van de Vanter