Companies in a variety of industries (e.g., airlines, hotels, theaters) often use last-minute sales to dispose of unsold capacity. Although this may generate incremental revenues ...
Kinshuk Jerath, Serguei Netessine, Senthil K. Veer...
Abstract— The ability to prevent risks as well as to appropriately counteract occurring threats has increasingly become a crucial success factor. Traditional business process man...
Gernot Goluch, Andreas Ekelhart, Stefan Fenz, Stef...
—Automatic service and application deployment and management is becoming possible through the use of service and infrastructure discovery and policy systems. But using the infras...
Robert Adams, Ricardo Rivaldo, Guilherme Germoglio...
Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
While the explosion of on-line information has brought new opportunities for nding and using electronic data, it has also brought to the forefront the problem of isolating useful ...
Robin D. Burke, Kristian J. Hammond, Benjamin C. Y...