A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Information security continues to evolve in response to disruptive changes with a persistent focus on information-centric controls and a healthy debate about balancing endpoint an...
Robert K. Abercrombie, Frederick T. Sheldon, Ali M...
The ever growing request for digital information raises the need for content distribution architectures providing high storage capacity, data availability and good performance. Wh...
-- One of the benefits of a computational grid is the ability to run high-performance applications over distributed resources simply and securely. We demonstrated this benefit with...
Anand Natrajan, Michael Crowley, Nancy Wilkins-Die...
Software engineering focuses on producing quality software products through quality processes. The attention to processes dates back to the early 70’s, when software engineers r...