: ICT (information and communication technology) has a considerable impact on almost all areas of a company’s activities, especially for companies operating in information intens...
The need for new theoretical and experimental approaches to understand dynamic and heterogeneous behavior in complex economic and social systems is increasing recently. An approac...
The process by which outpatients are scheduled for a doctor's visit is a crucial determinant of the overall efficiency of the patient flow. The problem at hand consists of de...
The automatic construction of hypertext is an important part of the hypertext authoring process. This paper presents the NHS system, a system that automatically creates links for ...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...