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ASUNAM
2010
IEEE
15 years 8 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
BXML
2004
15 years 7 months ago
Ontology-derived Activity Components for Composing Travel Web Services
: In this paper we present our ongoing work in creating a semantic Web service composition and execution framework. The efforts described are undertaken in the context of the SATIN...
Matthias Flügge, Diana Tourtchaninova
ESWA
2006
195views more  ESWA 2006»
15 years 6 months ago
JavaDON: an open-source expert system shell
The paper describes JavaDON, an open-source expert systems shell based on the OBOA framework for developing intelligent systems. The central idea of the JavaDON project was to mak...
Bojan Tomic, Jelena Jovanovic, Vladan Devedzic
JCP
2007
105views more  JCP 2007»
15 years 6 months ago
Intuitive Network Applications: Learning for Personalized Converged Services Involving Social Networks
Abstract— The convergence of the wireline telecom, wireless telecom, and internet networks and the services they provide offers tremendous opportunities in services personalizati...
Robert Dinoff, Tin Kam Ho, Richard Hull, Bharat Ku...
JSA
2007
142views more  JSA 2007»
15 years 6 months ago
Efficient FPGA hardware development: A multi-language approach
This paper presents a multi-language framework to FPGA hardware development which aims to satisfy the dual requirement of high level hardware design and efficient hardware impleme...
Khaled Benkrid, Abdsamad Benkrid, S. Belkacemi