3275 search results - page 246 / 655 » A Review of Approaches to Developing Service Management Syst... |
164
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HICSS
2006
IEEE
16 years 22 days ago
2006
IEEE
Previous research has examined different understandings of the concept of knowledge management and from this, a multiplicity of approaches to implement strategies have been derive...
190
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CIMCA
2005
IEEE
15 years 8 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
181
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CLOUD
2010
ACM
15 years 11 months ago
2010
ACM
This paper investigates what it entails to provide I/O service differentiation and performance isolation for virtual machines on individual multicore nodes in cloud platforms. Sh...
269
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EDBT
2012
ACM
13 years 9 months ago
2012
ACM
We present some architectural and technological insights on SAP’s HANA database and derive research challenges for future enterprise application development. The HANA database m...
184
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TPDS
2008
15 years 6 months ago
2008
Content services such as content filtering and transcoding adapt contents to meet system requirements, display capacities, or user preferences. Data security in such a framework is...