An essential step in designing a new computer architecture is the careful examination of different design options. It is critical that computer architects have efficient means by ...
Greg Hamerly, Erez Perelman, Jeremy Lau, Brad Cald...
We review the current status of ethnography in systems design. We focus particularly on new approaches to and understandings of ethnography that have emerged as the computer has m...
Andy Crabtree, Tom Rodden, Peter Tolmie, Graham Bu...
This paper describes how information collected by enterprise system management (ESM) platforms can be utilized in a novel approach to assess the information assurance delivered by ...
We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is b...
Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali...
Today's data networks are surprisingly fragile and difficult to manage. We argue that the root of these problems lies in the complexity of the control and management planes--...