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172
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PVLDB
2008
15 years 6 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
206
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CIKM
2010
Springer
15 years 5 months ago
2010
Springer
Enterprises provide professionally authored content about their products/services in different languages for use in web sites and customer care. For customer care, personalization...
184
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CIKM
2010
Springer
15 years 5 months ago
2010
Springer
On-Line Analytical Processing (OLAP) has shown great success in many industry applications, including sales, marketing, management, financial data analysis, etc. In this paper, w...
172
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CISIS
2010
IEEE
15 years 5 months ago
2010
IEEE
The new generation of open networked IT systems poses particular challenges to software engineering due to their evolving nature and their high quality requirements. In particular...
150
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EKAW
2010
Springer
15 years 5 months ago
2010
Springer
Abstract. Semantic tools such as triple stores, reasoners and query engines tend to be designed for large-scale applications. However, with the rise of sensor networks, smart-phone...