This paper provides descriptive research about a successful collaborative vision development process undertaken for a regional United Way. The entire process from learning about t...
Researchers have cogently presented the technical case for converged telecommunications systems. However, it is not clear how market-based telecommunications providers are embraci...
The availability of effective management information is essential when coping with today’s complexity and dynamism, both within and around organizations. Information technology ...
Fred A. B. Lohman, Henk G. Sol, Gert-Jan de Vreede
Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ...
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...