Software process improvement initiatives such as metrics programs have a high failure rate during their assimilation in a software organization. Social and individual issues are s...
Interviews with stakeholders can be a useful method for identifying user needs and establishing requirements. However, interviews are also problematic. They are time consuming and...
Do different design and information content factors influence trust and mistrust of online health sites? Fifteen women faced with a risky health decision were observed while searc...
Elizabeth Sillence, Pamela Briggs, Lesley Fishwick...
This paper explores the embodied interactional ways in which people naturally collaborate around and share collections of photographs. We employ ethnographic studies of paper-base...
As communications systems increasingly gather and propagate information about people’s reachability or “presence”, users need better tools to minimize undesired interruption...