Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newb...
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
Abstract. Autonomous agents are systems situated in dynamic environments. They pursue goals and satisfy their needs by responding to external events from the environment. In these ...
This paper addresses the challenging problem of similarity search over widely distributed ultra-high dimensional data. Such an application is retrieval of the top-k most similar d...
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...